Privacy Policy

1. Scope and Controller

This privacy policy applies to the website biriyanizone.com, operated by Biriyani Zone (“we”, “us”, or “our”). We operate restaurant and cloud-kitchen outlets in and around Bengaluru, India. For this website, Biriyani Zone is responsible for deciding why and how personal data is processed.

This website is a marketing site. Online ordering, payments, delivery updates, refunds, and customer account features are handled separately through order.biriyanizone.com and related delivery or ordering partners. Their privacy notices and checkout terms apply to information you submit there.

2. Information We Collect

You can browse this website without creating an account. Depending on how you use the site, we may collect the following information:

• Website usage data: pages viewed, referring page, approximate location derived from network information, device type, browser, operating system, timestamps, and basic interaction events.
• Technical data: IP address, user agent, diagnostic logs, and error reports needed to operate, secure, and improve the website.
• Contact information: if you email us, message us on social media, call an outlet, or speak to our team, we may receive your name, contact details, message content, and any information you choose to share.
• Order-related information: information submitted during online ordering is collected through the ordering flow, not this marketing page. We may receive order details from partners where needed to serve you, handle support, or meet business and legal requirements.

3. How We Use Your Information

• To operate the website and show restaurant, menu, location, and ordering information.
• To understand aggregate visitor behavior and improve site content, speed, reliability, and layout.
• To detect, debug, and prevent technical issues, fraud, abuse, and security incidents.
• To respond to enquiries, feedback, complaints, or requests you send us.
• To support restaurant operations, customer service, accounting, audit, and legal compliance.

We do not sell personal data. We do not use website visitor data for automated decisions that produce legal or similarly significant effects.

4. Analytics, Cookies, and Similar Technologies

We use analytics and diagnostic tools to understand how the website performs. Vercel Web Analytics is used for privacy-focused, aggregate traffic measurement and does not rely on third-party cookies. If configured, PostHog may collect pageviews, navigation events, basic interactions, feature usage, and exception reports. PostHog may use cookies or similar browser storage depending on its project settings.

You can control cookies through your browser settings. Blocking cookies or browser storage should not stop you from reading this website, but it may limit analytics accuracy or some interactive behavior.

5. Sharing and Service Providers

We share information only where needed for the purposes described in this policy. This may include:

• Website hosting, analytics, security, and diagnostics providers, including Vercel and, when enabled, PostHog.
• Ordering, payment, delivery, and customer-support partners when you place an order or ask for help with an order.
• Professional advisers, auditors, insurers, and authorities where required for business operations, dispute handling, or legal compliance.

External platforms linked from this website, including online ordering pages, Google Maps, Instagram, Facebook, Swiggy, and Zomato, operate under their own privacy policies when you interact with them.

6. Data Retention

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including customer support, restaurant operations, security, accounting, audit, tax, dispute resolution, and legal compliance. Aggregated or anonymized analytics may be retained for longer because it does not identify you.

7. Security

We use reasonable technical and organisational measures to protect personal data against unauthorized access, loss, misuse, alteration, or disclosure. No website, network, or storage system is completely secure, so we cannot guarantee absolute security.

8. International Processing

Our website and technology providers may process or store information in India or other countries where they operate. Where required, we rely on applicable legal mechanisms and service-provider commitments for such processing.

9. Your Rights

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023 and rules made under it, you may have rights to access information about your personal data, request correction, completion, updating, or deletion, withdraw consent where processing is based on consent, and raise a grievance.

To make a privacy request, email info@biriyanizone.com. We may need to verify your request before acting on it. Some information may need to be retained where required for legal, tax, accounting, security, fraud-prevention, dispute, or restaurant-operation reasons.

10. Children's Privacy

This website is intended for general restaurant customers and is not directed at children under 18. We do not knowingly collect personal data from children through this marketing website. If you believe a child has provided personal data to us, contact us so we can review and delete it where appropriate.

11. Changes to This Policy

We may update this policy from time to time. The date at the top of this page shows the latest revision. Material updates will be posted on this page.

12. Contact

For privacy questions or requests, email info@biriyanizone.com. You can also contact us through our official Instagram or Facebook pages, or visit your nearest Biriyani Zone outlet listed at https://www.biriyanizone.com/locations/.